ISL Return Policy

Requesting a Refund

To return a purchase placed directly with ISL and request a refund, please contact ISL. Please have your order confirmation email message available to help us process your request. When your refund is approved and processed by ISL, typically within 5 to 7 business days, the credit will be issued to the payment method listed in your ISL Account. Please contact the card-issuing bank for information about when the credit will post to your account. All access to related software and services will terminate when your refund is processed.

Canceling a Subscription Order

Subscription orders for ISL software placed directly with ISL online are processed immediately and can only be cancelled by contacting ISL. If you decide you no longer wish to use or retain access to the software or services to which you’ve subscribed, you must contact us to request cancellation within 24 hours of the original purchase to receive a refund. See the information for Requesting a Refund.


Canceling Automatic Renewal

Your software subscription automatically renews when your contract expires to ensure you have continuous access to your ISL software.  See Canceling Automatic Renewal for Subscription for more information.

You can cancel the automatic renewal at any time before your renewal date by contacting ISL. You will retain access to software and services until the renewal date but will not be automatically charged for a new term. Access to your software and services will end on your subscription renewal date.


Restarting an Expired Subscription

Subscriptions that expire after the renewal date without payment or subscriptions cancelled immediately by contacting Customer Service cannot be restarted.

If you wish to renew access to software and services for a cancelled subscription, a new subscription can be purchased. Some ISL software products offer the option to purchase a new subscription from within a trial version of the ISL software you wish to activate.